We provide clear Starter, Growth, and custom Enterprise tier parameters. Our plans run on a monthly contract with zero hidden fees. Billing toggle handles annual pricing discounts automatically. You may upgrade or downscale your service levels at any contract renewal date.
Read More →What SLA (Service Level Agreement) do you guarantee for IT Support?
Our Enterprise plan guarantees 24/7 dedicated support with a 15-minute response time SLA for critical server parameters. Our standard Growth tier guarantees an SLA of under 4 hours for technical tickets submitted during standard business operations.
Read More →Do you offer 24/7 critical server support?
Yes, for enterprise integrations, we configure 24/7 monitoring systems enqueued with automated paging tools (PagerDuty) to immediately alert on-call systems engineers during critical events.
Read More →Can we upgrade or downscale our service tier?
Yes. You can transition between our retainer levels easily with a 30-day notice period, letting your technical support scale in alignment with seasonal business traffic changes.
Read More →Are there any hidden setup or license fees?
Never. Our monthly consulting parameters are completely transparent. If your project demands third-party API license fees (e.g., custom database keys or headless CMS seats), these are approved beforehand.
Read More →What happens if we exhaust our retainer hours early?
If you exhaust your allocated developer hours, we will alert you and offer an automated extension at a preferred flat developer rate, or prioritize remaining tasks for the next billing interval.
Read More →Do you manage third-party API license fees?
No. We configure and integrate third-party tools, but the direct accounts and license payments remain with your business, ensuring you retain total ownership and control over your accounts.
Read More →Do you support XAMPP local environment setups for in-house teams?
Yes! We configure complete local development clones using XAMPP or Docker setups, ensuring your in-house teams can run local databases, PHP servers, and rewrite routes seamlessly for quick development.
Read More →How do you guarantee Zero Trust cloud server security?
We enforce Zero Trust parameters using private subnets, cloud firewalls, identity-based resource policies, IAM authentication, encrypted data storage, and eliminating open public access points.
Read More →What is your refund policy for unused consulting hours?
Retainer plans secure guaranteed resource bandwidth from our team. Unused hours do not carry over to the next month, but we continuously work to maximize your allocation on updates and optimizations.
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